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We aim to respond within the same day (ideally within the same hour) if we can. It gets a bit more complex with time differences but we know what its like to send off a question or request, so we'll do our best to respond quickly.

To cut down on the number of dumb questions we might need to ask you to give you the answer you deserve, please fill in as many of the details in the form below as you feel comfortable doing. We know its a pain but it really does help.